Shipping policy

We aim to process and dispatch all orders as quickly as possible while ensuring your items are carefully packaged and protected.

Order Processing Time

Orders are typically processed within 1–3 working days.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

Estimated delivery times after dispatch:

Ireland: Typically 1–3 working days
European Union: Typically 3–7 working days

Please note that delivery times are estimates only and may vary due to postal service delays, customs processing, weather conditions, public holidays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping on qualifying orders from time to time. Any applicable free shipping thresholds will be displayed during checkout.

Order Updates

Once your order has been dispatched, you may receive a confirmation email informing you that your parcel is on its way.

Please note that standard delivery services used by Desert Blossom may not include parcel tracking.

Delivery Issues

If you experience any issues with your delivery, please contact us at contact@desertblossom.ie and we will do our best to assist.

Please include your order number and any relevant details so that we can investigate the issue promptly.

Lost or Missing Deliveries

If you believe your order has not arrived within a reasonable timeframe, please contact us at contact@desertblossom.ie .

We may ask you to verify the delivery address and check with household members, neighbours, or any safe places where the parcel may have been left.

Where appropriate, we will work with the postal service to investigate the delivery; however, standard postal services may not provide detailed tracking information.

Incorrect Address

Please ensure your shipping details are accurate and complete at checkout.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our reasonable control, including postal service disruptions, adverse weather conditions, customs procedures, public holidays, or peak seasonal demand.

We appreciate your understanding in such circumstances.

Damaged Parcels

If your order arrives visibly damaged:

Please contact us at contact@desertblossom.ie as soon as possible and ideally within 48 hours of delivery.
Include photos of the packaging, shipping label, and damaged product where possible.

We will investigate the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy as required under applicable consumer protection laws.