Refund policy


We want you to shop with confidence at Desert Blossom. If you are not fully satisfied with your purchase, please review the conditions below.

Your Right to Cancel (EU Consumer Rights)

Under EU consumer protection regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us within 14 days of delivery.

Conditions for Returns

To be eligible for a return:

  • The item must be unused and unopened
  • The item must be in its original sealed packaging
  • The item must be in resalable condition

Due to hygiene and consumer protection regulations, we cannot accept returns of products that have been opened or unsealed after delivery.

How to Request a Return

To request a return, please contact us at:

contact@desertblossom.ie

You must notify us within 14 days of receiving your order if you wish to exercise your right to cancel or request a return.

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return (optional but helpful)

Once your return is approved, we will provide instructions on how to send the item back.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect
  • We recommend using a tracked service, as we are not responsible for items lost in transit

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Please allow 5–10 working days for the refund to be processed, depending on your payment provider

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  • Please contact us as soon as reasonably possible after delivery, and ideally within 48 hours, so we can investigate and resolve the issue promptly.
  • Include photos where possible

We will arrange a replacement or refund at no additional cost

Important Notes

  • We reserve the right to refuse returns that do not meet the above conditions
  • This policy does not affect your statutory rights under Irish and EU law